The Hong Kong Institute of Human Resource Management

Publish Date: 2025-01-28

Key Takeaways:

1. Facilities Management Overview:
Facilities Management (FM) plays a crucial role in ensuring that clients' facilities operate effectively and efficiently. Key services include space planning, security, maintenance, sustainability, technology integration, and emergency preparedness. The holistic approach aims to enhance operational performance while maintaining high standards of safety and compliance.

2. Challenges and Opportunities:
The FM industry faces several challenges, such as a shortage of skilled technicians and stringent regulatory requirements. However, these challenges also present opportunities for professional growth and market expansion. Organisations are encouraged to develop strategies that address these issues while leveraging opportunities to innovate and improve service delivery.

3. Unique HR Practices:
Emphasising core values is essential for fostering a positive workplace culture. City promotes safety training, open communication, diversity, and recognition. Initiatives such as team-building activities and support for apprentices are designed to enhance employee engagement and retention, contributing to a more motivated workforce.

4. Achievements and Recognition:
City has made significant strides in reducing injury rates and staff turnover, achieving notable industry recognition. Key metrics indicate a decline in injury rates from 272 days in 2022 to just 13 days in 2024. Additionally, the staff referral rate is high, reflecting employee satisfaction and engagement, which has led to multiple awards for innovation and energy management practices.

5. Technological Integration and Future Goals:
The use of technology, including mobile applications and energy management systems, is integral to improving workflow and communication within the organisation. Future goals focus on exceeding customer expectations, expanding business operations, and continuously enhancing service quality. By investing in technology and employee development, City aims to position itself as a leader in the FM industry.