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This 6-hour interactive training equips HR professionals, managers, and team leaders with practical mediation skills to resolve workplace conflicts proactively, foster collaboration, and embed mediation as a core component of daily HR operations. Participants will learn to transform disputes into opportunities for growth while maintaining trust and productivity.

Course Structure
Module 1: Foundations of Mediation in HR (1 Hour)
Objective: Understand the role of mediation in HR and its impact on workplace culture.

• What is mediation, and why is it critical for HR?
• Types of workplace conflicts (e.g., interpersonal, role ambiguity, policy disputes).
• Legal and ethical considerations in HR mediation.
• Case Study: Cost of unresolved conflicts vs. benefits of mediation (e.g., turnover, productivity loss).
• Activity: Group discussion on real-world HR conflict scenarios.

Module 2: Core Mediation Skills for HR Professionals (1.5 Hours)
Objective: Develop essential mediation techniques for daily HR interactions.

• Active Listening & Empathy: Techniques to uncover hidden concerns.
• Neutral Language: Framing questions and statements impartially.
• Interest-Based Negotiation: Moving from positions (e.g., “I want X”) to underlying needs (e.g., “I need recognition”).
• De-escalation Strategies: Managing high-emotion situations.
• Activity: Role-play exercise – mediating a simulated employee-manager dispute.

Module 3: Mediation in Common HR Scenarios (1.5 Hours)
Objective: Apply mediation skills to everyday HR challenges.

• Salary/benefits disputes.
• Interpersonal conflicts between team members.
• Performance review disagreements.
• Flexible work arrangement negotiations.
• Activity: Small-group case studies – design mediation strategies for each scenario.

Module 4: Building a Mediation-Friendly Culture (1 Hour)
Objective: Embed mediation into HR policies and daily practices.

• Training employees and managers to seek mediation early.
• Creating informal mediation channels (e.g., “open-door” policies, peer mediators).
• Documenting mediation outcomes without legal risk.
• Measuring success: Metrics for conflict resolution effectiveness.
• Activity: Draft a mediation policy snippet for an employee handbook.

Module 5: Advanced Techniques for Complex Cases (1 Hour)
Objective: Tackle multi-party or systemic conflicts.

• Mediating team-wide conflicts (e.g., departmental rivalries).
• Addressing power imbalances (e.g., employee vs. senior leadership).
• Using shuttle diplomacy when direct dialogue is impossible.
• Managing confidentiality and follow-up agreements.
• Activity: Simulated multi-stakeholder mediation (e.g., resolving a cross-departmental resource dispute).

Module 6: Action Planning and Certification (1 Hour)
Objective: Commit to applying mediation skills in daily HR work.

• Personal action plan: Identifying 3 opportunities to use mediation in the next 30 days.
• Overcoming barriers to implementation (e.g., time constraints, resistance).
• Resources for ongoing learning (e.g., mediation toolkits, mentorship).
• Activity: Participants present their action plans and receive peer feedback.

• Certification: Award a “Workplace Mediation Champion” badge upon completion
   

• HR Managers and Generalists
• Employee Relations Specialists
• Team Leaders and Department Heads
• Diversity & Inclusion Officers

梁經緯博士

香港調解專業協會前會長

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Enquiry:

Ms Connie Wong

Tel: (852) 2837 3831

Email: learning@hkihrm.org